Frequently asked questions

FAQs

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What is Playful Pawws™?

Playful Pawws™ is a pet-focused brand dedicated to providing high-quality, interactive toys that keep your furry friends engaged and entertained.

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What products do you offer?

We currently offer two exciting pet toys:

  • Playful Pawws™ The Interactive Tail Ball – A fun, motion-activated ball that keeps pets entertained.
  • Playful Pawws™ Interactive Cat Teaser Stick – A playful toy designed to stimulate your cat’s natural hunting instincts.
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Are your products safe for pets?

Yes! All our products are made from pet-friendly, non-toxic, and durable materials to ensure your pet's safety and enjoyment.

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How long does shipping take?

Our standard shipping times vary by location:

  • USA & Canada: 7-14 business days
  • Europe & UK: 7-14 business days
  • Australia & New Zealand: 8-15 business days
  • Rest of the world: 10-20 business days
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How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or via the carrier’s tracking system.

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Do you offer returns or exchanges?

Yes! We have a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days of receiving your order for a refund or exchange. Please review our Return Policy for more details.

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What if my order arrives damaged or defective?

We take quality seriously! If you receive a damaged or defective item, please contact us immediately with photos, and we’ll gladly send a replacement or issue a refund.

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How can I contact customer support?

You can reach us through our Contact Us page. We aim to respond within 24-48 hours.

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Do you offer discounts or promotions?

Yes! We frequently run promotions and offer discounts. Sign up for our newsletter to stay updated on the latest deals and special offers.

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Can I cancel or modify my order?

We process orders quickly, so if you need to make changes, please contact us within 12 hours of placing your order. After that, we may not be able to make modifications.

Have more questions? Feel free to reach out—we’re happy to help! 🐾😊